How I became an end of life doula
I did not set out to become an end of life doula. In fact, when I was young, I wanted to be a hairdresser.
Mum would not have a bar of it.
Growing up on Wiradjuri Country
I grew up in the bush in New South Wales, in the Riverina, on Wiradjuri Country. My family owned a property at the meeting of the Murrumbidgee and Lachlan Rivers over 100 ks from the nearest town. It was a long way from everywhere, and I loved it. But like many country kids, I went away to boarding school, and life took me in a different direction.
Early career in hospitals and hospitality
My early working life was in hospitals. I worked at The Alfred Hospital in Melbourne, in operating theatres in an administrative role, on the clean side. It satisfied my fascination with surgery, medicine and what happens in those intense places where lives change in an instant. There were lights flashing, bells ringing, emergencies, illness, death, families, staff, and all the human complexity that comes with those moments.
Later, I worked at St Vincent’s Hospital in the open-heart surgery unit, again in administration, and often close to the intensive care and coronary care units. I was around families at some of the most frightening and vulnerable times in their lives. I did not know it then, but I was learning something important about how people need to be met in crisis.
After that, I took a very different turn. My partner and I moved to the Gold Coast, and I swapped hospitals for hospitality, as you do on the Gold Coast! I ended up in management quickly and enjoyed that too. Looking back, my whole working life has been about service in one form or another.
But over time, I wanted something with more meaning.
A spiritual awakening, and finding Reiki
This was also the time I began exploring Buddhist teachings, Vipassana meditation retreats and spiritual practice. I became a seeker. These were my best hippie days, back in the 80s, and I was drawn deeply into personal development, spiritual development, healing work, breath work, oils, crystals, counselling approaches, reflexology, iridology and anything else I could get my hands on.
Eventually, I took a total left turn and studied Chinese medicine and acupuncture. It was a three-year full-time degree, and while I was studying, I supported myself by doing therapeutic and remedial massage.
During that time, I met Reiki.
That was where the lights flashed and the bells rang for me. Something landed in my soul.
I completed my Chinese medicine degree, but by then I was doing so much Reiki and was so tuned into my hands that even the finest acupuncture needle felt, to me, like a crowbar. I made the choice to let go of the other modalities and become a professional Reiki practitioner.
For a long time, Reiki and essential oils were my work. Healing frequency, energy and presence were what moved me and inspired me. I was busy, often doing 40 to 50 hours of Reiki a week.
Sitting beside the dying, before I knew the word ‘doula’
And that is how I first found myself beside people who were dying.
I still had never heard the word ‘doula’.
Reiki was what got me in the door. But over time, I found myself sitting beside families and their person during active dying. I found myself holding space at the bedside. I found myself helping families work out how to bring Mum home because that was where she wanted to die. I knew where to hire a hospital bed. I could help interpret the medical language when doctors were speaking in ways that families could not understand. Because of my hospital background, I could often be a bridge between the medical system and the family.
I was supporting grief. I was helping with resources. I was helping with referrals. I was helping people understand what was happening. I was offering emotional, practical, spiritual and relational support.
In other words, I was already doing the work of an end of life doula.
I just did not know that was what it was called.
What I understand now is that I was simply responding to what was in front of me in the moment.
What is needed here? Is it practical? Is it emotional? Is it spiritual? Is it a resource? Is it a referral? Is it a conversation? Is it silence? Is it helping someone understand? Is it helping someone come home?
That, to me, is the heart of doula work: being present to what is needed in the moment, without arriving with our own agenda
The night someone named what I was doing
Some years later, while I was teaching Reiki, I met a woman who trained birth doulas. She came to do training with me and immediately recognised something in the work I was doing. She asked me to come and teach Reiki to her doulas, and to bring in some of my experience around death and dying.
Over time, we developed a strong friendship and collegiate relationship.
Whenever we got together, she would tell me her latest birth story, and I would tell her my latest death story. We marvelled at how similar our work was.
One night over dinner, she looked at me and said, “Helen, you are an end of life doula!”
And I thought, “I think I am.”
We realised we were doing the same kind of work at opposite ends of life. She was working with first breath. I was working with last breath. She was supporting the incoming. I was supporting the outgoing.
Different doorway. Same depth of presence.
She later said to me, “Helen, we really need proper professional end of life doula training in Australia. You should do it.”
So, I began.
Caring for my own mum and dad
By that stage, I had also been the live-in carer for my mum for seven years while she lived with dementia. Eventually, she moved into aged care because I was completely burnt out, and she lived in care in the last 11 months of her life and died there.
I had also cared for my dad at home for the last two months of his life. He died at home, in my arms.
I had lived in hospital palliative care units with people in the last weeks of their lives, sleeping on those little hospital fold-out beds. I had moved into people’s homes when that was what was needed and when I was able to do it. I had supported people in regional and remote places where the only way to reach the home was by boat.
Again and again, I had seen what was possible when people were informed, supported, accompanied and not left alone.
Founding Preparing the Way, and going national on The Project
In 2014 and 2015, with the support of my friend and colleague Gunnel Watkins, Preparing the Way started developing our non-accredited training. We both completed our Certificate IV in Training and Assessment so we could write the training properly, and in May 2015 we led the first pilot programs for what became our Foundation Workshop and our Intensive Course.
Then, in 2016, The Project contacted me. They wanted to do a feature piece on end of life doulas and asked to feature me and my work.
The segment aired on 15 August 2016.
I will never forget that date.
At the time, most people had never heard the term end of life doula. People were saying, “A what? A death what?”
But after that four-minute piece aired on national television, the interest was immediate and overwhelming. I was up until four in the morning answering hundreds of email enquiries from people wanting to understand the role, train in the role, or engage a doula for themselves or someone they loved.
From there, Preparing the Way was off and running.
Building the business, then COVID-19 changed everything
Between 2016 and 2020, I travelled constantly. I was on the road with three 23kg suitcases full of manuals, resources, books and name tags. I booked the venues, printed the receipts, packed the bags, carried the resources, set up the rooms, cleaned up afterwards and did it all as a one woman show.
Then COVID-19 happened.
At first, I could not imagine putting this work on Zoom. End of life doula training felt so personal, so intimate, so relational. But the choice was either to try or to close the doors.
So, I tried.
And something remarkable happened. People were at home. Many had time. Some had access to JobKeeper (an Australian Government wage‑subsidy program that ended on 28 March 2021). The courses filled. The work translated to Zoom in ways I had not expected. And because I was no longer spending so much money on flights, accommodation, car hire, catering and travel, I suddenly had a little more time and money to grow the work.
That opened the way to bring more people in, build a team, and eventually create the world first qualification Certificate IV in End of Life Doula Services.
Australia’s first accredited doula training
In 2021, the Certificate IV in End of Life Doula Services was accredited. It has now been reaccredited for another five years. It is the world’s first and only nationally government-accredited end of life doula training, and I am deeply proud of that. It has taken everything we have had to build it and keep it going, but it matters. (The Certificate IV in End of Life Doula Services is presented in collaboration with Essential Skills Training and Recruitment – RTO ID 91729).
Still, I always say that people do not need the Certificate IV in End of Life Doula Services to be a wonderful doula. It depends on their goals. For many people, our non-accredited training, including the Foundation Workshop and Intensive Course, is the right place to begin.
The Roadshow, and moving to Orange
After COVID-19, I did what I called the End of Life Doula Roadshow, which was just Helen on the road, living out of the car for months, travelling around the country to meet the doulas I had trained online. I visited every state. I met extraordinary people doing extraordinary work.
One of those journeys brought me to Orange.
A doula here told me, “You had better come to Orange.”
So, I did.
Through that connection, I met people who invited Preparing the Way to deliver training for staff and community groups. Then, when my sister, who I had been living with in Melbourne, said she wanted to downsize, I decided to move to Orange.
I have been here since early 2025, and I feel so at home. I love it here.
These days, I am in my 60s, single, living in Orange, and this work is my life. It is my vocation. It is my legacy.
Preparing the Way today
I do not teach as much as I once did. Much of my work now is with organisations, government conversations, advocacy and helping end of life doulas become more recognised and understood.
Preparing the Way now has a team of 13, and all of them are doulas in some way, shape or form. They are extraordinary humans helping carry this work forward.
And still, after all these years, the heart of it has not changed.
End of life doula work is about presence. It is about responding to what is in front of you. It is about supporting people to understand, prepare, choose, grieve, love, let go, and be with what is happening. It is about accompanying people and families through one of the most human experiences of all.
I did not set out to become an end of life doula.
But looking back, I can see that the path was there all along.
Helen Callanan
Founder & Lead Educator
Helen is a practising end of life doula and the Founder, Managing Director, and Lead Educator of Preparing the Way. With nearly 40 years of experience in traditional Chinese medicine and Reiki and working with the aging, very ill, and dying, Helen brings profound insight into health and the ‘circle of life’.
