How I became an end of life doula

I did not set out to become an end of life doula. In fact, when I was young, I wanted to be a hairdresser.

Mum would not have a bar of it.

Growing up on Wiradjuri Country

I grew up in the bush in New South Wales, in the Riverina, on Wiradjuri Country. My family owned a property at the meeting of the Murrumbidgee and Lachlan Rivers over 100 ks from the nearest town. It was a long way from everywhere, and I loved it. But like many country kids, I went away to boarding school, and life took me in a different direction.

Early career in hospitals and hospitality

My early working life was in hospitals. I worked at The Alfred Hospital in Melbourne, in operating theatres in an administrative role, on the clean side. It satisfied my fascination with surgery, medicine and what happens in those intense places where lives change in an instant. There were lights flashing, bells ringing, emergencies, illness, death, families, staff, and all the human complexity that comes with those moments.

Later, I worked at St Vincent’s Hospital in the open-heart surgery unit, again in administration, and often close to the intensive care and coronary care units. I was around families at some of the most frightening and vulnerable times in their lives. I did not know it then, but I was learning something important about how people need to be met in crisis.

After that, I took a very different turn. My partner and I moved to the Gold Coast, and I swapped hospitals for hospitality, as you do on the Gold Coast! I ended up in management quickly and enjoyed that too. Looking back, my whole working life has been about service in one form or another.

But over time, I wanted something with more meaning.

A spiritual awakening, and finding Reiki

This was also the time I began exploring Buddhist teachings, Vipassana meditation retreats and spiritual practice. I became a seeker. These were my best hippie days, back in the 80s, and I was drawn deeply into personal development, spiritual development, healing work, breath work, oils, crystals, counselling approaches, reflexology, iridology and anything else I could get my hands on.

Eventually, I took a total left turn and studied Chinese medicine and acupuncture. It was a three-year full-time degree, and while I was studying, I supported myself by doing therapeutic and remedial massage.

During that time, I met Reiki.

That was where the lights flashed and the bells rang for me. Something landed in my soul.

I completed my Chinese medicine degree, but by then I was doing so much Reiki and was so tuned into my hands that even the finest acupuncture needle felt, to me, like a crowbar. I made the choice to let go of the other modalities and become a professional Reiki practitioner.

For a long time, Reiki and essential oils were my work. Healing frequency, energy and presence were what moved me and inspired me. I was busy, often doing 40 to 50 hours of Reiki a week.

Sitting beside the dying, before I knew the word ‘doula’

And that is how I first found myself beside people who were dying.

I still had never heard the word ‘doula’.

Reiki was what got me in the door. But over time, I found myself sitting beside families and their person during active dying. I found myself holding space at the bedside. I found myself helping families work out how to bring Mum home because that was where she wanted to die. I knew where to hire a hospital bed. I could help interpret the medical language when doctors were speaking in ways that families could not understand. Because of my hospital background, I could often be a bridge between the medical system and the family.

I was supporting grief. I was helping with resources. I was helping with referrals. I was helping people understand what was happening. I was offering emotional, practical, spiritual and relational support.

In other words, I was already doing the work of an end of life doula.

I just did not know that was what it was called.

What I understand now is that I was simply responding to what was in front of me in the moment.

What is needed here? Is it practical? Is it emotional? Is it spiritual? Is it a resource? Is it a referral? Is it a conversation? Is it silence? Is it helping someone understand? Is it helping someone come home?

That, to me, is the heart of doula work: being present to what is needed in the moment, without arriving with our own agenda

The night someone named what I was doing

Some years later, while I was teaching Reiki, I met a woman who trained birth doulas. She came to do training with me and immediately recognised something in the work I was doing. She asked me to come and teach Reiki to her doulas, and to bring in some of my experience around death and dying.

Over time, we developed a strong friendship and collegiate relationship.

Whenever we got together, she would tell me her latest birth story, and I would tell her my latest death story. We marvelled at how similar our work was.

One night over dinner, she looked at me and said, “Helen, you are an end of life doula!”

And I thought, “I think I am.”

We realised we were doing the same kind of work at opposite ends of life. She was working with first breath. I was working with last breath. She was supporting the incoming. I was supporting the outgoing.

Different doorway. Same depth of presence.

She later said to me, “Helen, we really need proper professional end of life doula training in Australia. You should do it.”

So, I began.

Caring for my own mum and dad

By that stage, I had also been the live-in carer for my mum for seven years while she lived with dementia. Eventually, she moved into aged care because I was completely burnt out, and she lived in care in the last 11 months of her life and died there.

I had also cared for my dad at home for the last two months of his life. He died at home, in my arms.

I had lived in hospital palliative care units with people in the last weeks of their lives, sleeping on those little hospital fold-out beds. I had moved into people’s homes when that was what was needed and when I was able to do it. I had supported people in regional and remote places where the only way to reach the home was by boat.

Again and again, I had seen what was possible when people were informed, supported, accompanied and not left alone.

Founding Preparing the Way, and going national on The Project

In 2014 and 2015, with the support of my friend and colleague Gunnel Watkins, Preparing the Way started developing our non-accredited training. We both completed our Certificate IV in Training and Assessment so we could write the training properly, and in May 2015 we led the first pilot programs for what became our Foundation Workshop and our Intensive Course.

Then, in 2016, The Project contacted me. They wanted to do a feature piece on end of life doulas and asked to feature me and my work.

The segment aired on 15 August 2016.

I will never forget that date.

At the time, most people had never heard the term end of life doula. People were saying, “A what? A death what?”

But after that four-minute piece aired on national television, the interest was immediate and overwhelming. I was up until four in the morning answering hundreds of email enquiries from people wanting to understand the role, train in the role, or engage a doula for themselves or someone they loved.

From there, Preparing the Way was off and running.

Building the business, then COVID-19 changed everything

Between 2016 and 2020, I travelled constantly. I was on the road with three 23kg suitcases full of manuals, resources, books and name tags. I booked the venues, printed the receipts, packed the bags, carried the resources, set up the rooms, cleaned up afterwards and did it all as a one woman show.

Then COVID-19 happened.

At first, I could not imagine putting this work on Zoom. End of life doula training felt so personal, so intimate, so relational. But the choice was either to try or to close the doors.

So, I tried.

And something remarkable happened. People were at home. Many had time. Some had access to JobKeeper (an Australian Government wage‑subsidy program that ended on 28 March 2021). The courses filled. The work translated to Zoom in ways I had not expected. And because I was no longer spending so much money on flights, accommodation, car hire, catering and travel, I suddenly had a little more time and money to grow the work.

That opened the way to bring more people in, build a team, and eventually create the world first qualification Certificate IV in End of Life Doula Services.

Australia’s first accredited doula training

In 2021, the Certificate IV in End of Life Doula Services was accredited. It has now been reaccredited for another five years. It is the world’s first and only nationally government-accredited end of life doula training, and I am deeply proud of that. It has taken everything we have had to build it and keep it going, but it matters. (The Certificate IV in End of Life Doula Services is presented in collaboration with Essential Skills Training and Recruitment – RTO ID 91729).

Still, I always say that people do not need the Certificate IV in End of Life Doula Services to be a wonderful doula. It depends on their goals. For many people, our non-accredited training, including the Foundation Workshop and Intensive Course, is the right place to begin.

The Roadshow, and moving to Orange

After COVID-19, I did what I called the End of Life Doula Roadshow, which was just Helen on the road, living out of the car for months, travelling around the country to meet the doulas I had trained online. I visited every state. I met extraordinary people doing extraordinary work.

One of those journeys brought me to Orange.

A doula here told me, “You had better come to Orange.”

So, I did.

Through that connection, I met people who invited Preparing the Way to deliver training for staff and community groups. Then, when my sister, who I had been living with in Melbourne, said she wanted to downsize, I decided to move to Orange.

I have been here since early 2025, and I feel so at home. I love it here.

These days, I am in my 60s, single, living in Orange, and this work is my life. It is my vocation. It is my legacy.

Preparing the Way today

I do not teach as much as I once did. Much of my work now is with organisations, government conversations, advocacy and helping end of life doulas become more recognised and understood.

Preparing the Way now has a team of 13, and all of them are doulas in some way, shape or form. They are extraordinary humans helping carry this work forward.

And still, after all these years, the heart of it has not changed.

End of life doula work is about presence. It is about responding to what is in front of you. It is about supporting people to understand, prepare, choose, grieve, love, let go, and be with what is happening. It is about accompanying people and families through one of the most human experiences of all.

I did not set out to become an end of life doula.

But looking back, I can see that the path was there all along.

Portrait of Helen Callanan.

Helen Callanan

Founder & Lead Educator

Helen is a practising end of life doula and the Founder, Managing Director, and Lead Educator of Preparing the Way. With nearly 40 years of experience in traditional Chinese medicine and Reiki and working with the aging, very ill, and dying, Helen brings profound insight into health and the ‘circle of life’.

The value of an end of life doula when care becomes complicated

Living with ageing, serious or chronic illness rarely means dealing with just a diagnosis. It can mean a GP and a rotating cast of specialists, hospital admissions and discharge planning, medications and tests and treatment decisions, and often aged care or disability services on top of all that. Different professionals move in and out of the picture, each one responsible for a single piece of the puzzle.

For the person receiving that care, and for the people around them, it can get complicated fast.

Australia’s health and care systems are organised around areas of expertise, and for good reason. But people don’t live their lives in separate clinical categories. They experience it all at once, and that’s where something important can get lost: the whole person and the whole-ness of their life and world.

The challenge of fragmented care

The Australian Institute of Health and Welfare’s Australia’s health 2026 points to a growing challenge in providing coordinated care as more Australians live with chronic conditions, disability and complex or ongoing needs. People move between hospitals, primary and community care, aged care and disability services, often more than once, and the AIHW is clear that coordination across these systems is essential to continuous, high-quality care.

That coordination isn’t always what people actually get.

In 2024–25, among Australians who saw at least three health professionals for the same condition, 29% said no health professional helped coordinate their care, and around 16% ran into problems caused by poor communication between the professionals treating them.

Those numbers aren’t really about any one clinician falling short. A specialist can provide excellent specialist care. A GP can do everything possible in a short appointment. Nurses, allied health professionals, pharmacists, palliative care teams and aged care providers can each be doing their part well. And the person in the middle of it can still be left trying to work out how the pieces fit together.

Complexity isn’t only medical

This gap between coordinated care and the care people receive becomes especially clear as people approach end of life, when the questions they face are rarely medical alone.

A person might be trying to work out what their changing health means for where they can live, what support they’ll need, who will provide it, and what matters most to them if things change.

There are often practical decisions to make about care arrangements, advance care planning, legal documents, pet care, finances or the home, and conversations that need to happen within the family but haven’t yet. There may be fears no one has spoken out loud, or different assumptions and opinions among the people involved about what the person wants or needs.

Meanwhile, the appointments keep coming, and information keeps arriving from different directions, usually at a time when people are tired, stressed or overwhelmed. The hard part isn’t getting the information. It’s making sense of it in the context of an actual life.

Where an end of life doula fits

An end of life doula doesn’t replace a doctor, nurse, social worker, allied health professional or any other member of the healthcare team and isn’t a medical case manager either.

The role is different: a doula is the one professional support role that can offer authentic continuity of care. And that care being holistic in nature: i.e. combination of practical, emotional, physical, spiritual and cultural information, resources and support around the person and the people close to them. All of this delivered with the freedom to pay attention to how the whole experience fits together from that person’s point of view, rather than being responsible for one clinical piece of it.

In practice, that might look like sitting down with someone after an appointment to work through what they heard or helping them figure out what to ask next time and encouraging them to seek clarification from the right health professional when something’s unclear. It might mean helping a family keep track of conversations and decisions across several services at once. And it can mean making space for a different kind of conversation, one that starts with what matters to this person now, what they’re worried about, what would make things easier, and who needs to know what they want.

None of that competes with clinical care. If anything, it helps people engage with it better.

Seeing the person behind the patient

Health systems, by necessity mostly, sort people by clinical need: diagnoses, referrals, specialties, assessments, eligibility criteria, models of care.

Yet someone living with a serious illness is still living a life. They might be worried about their partner coping at home, or determined to make it to a family event, or frightened of becoming dependent on others. They might have cultural or spiritual practices that matter deeply to them, want to stay home as long as they can, or feel safer with professional care close by. Often, what matters most to a person isn’t what’s at the top of a clinician’s list, and person-centred care needs room for both.

An end of life doula has the time to listen for and advocate for those priorities and help someone put them into words and effect. The doula doesn’t decide what should matter to a person; their job is to help make sure the person’s own values, preferences and concerns stay visible as things get more complicated.

Continuity matters too

Complex care can involve a surprising number of transitions: home to hospital and back again, a new specialist coming on board, community services starting up, palliative care being introduced, needs increasing, a move into residential aged care on the table. The AIHW points to these transitions between health, aged care and disability systems as places where people can struggle and notes the effect is often greater for people with complex needs and less informal support.

The professionals involved change as the setting changes. The people close to someone often end up carrying the continuity themselves, on top of everything else they’re managing.

A doula can be another steady presence through that, accompanying the person across different stages, helping them prepare for conversations, and helping them hold onto what matters to them even as the systems around them keep shifting. That continuity counts for something precisely because the doula isn’t trying to take over the healthcare team’s job.

Working alongside healthcare professionals

Good end of life doula practice depends on clear boundaries. Doulas don’t diagnose, interpret medical results, recommend treatments or give clinical advice, unless they separately hold the qualifications to do so. What they can do is help people show up more confidently to conversations with the professionals who do hold that expertise.

There’s a real difference between telling someone what a medical recommendation means and helping them realise they didn’t follow it and want their doctor to explain it again. There’s a difference between advising someone which treatment to choose and helping them work out the questions, values and priorities they want to raise with their healthcare team before they decide. Doulas who practise well know where that line sits, and healthcare professionals and doulas end up bringing genuinely different kinds of expertise to the same experience.

Doulas also understand what is within their scope and when something is beyond it – they can refer on. This brings into play the public health realities of early intervention, harm reduction and prevention. Doulas are a powerful link between the person and their treating team.

The value of the whole picture

The coordination problems named in Australia’s health 2026 won’t be solved by end of life doulas. They’re systemic, and they need better integration between health, aged care, disability and community services. But systems are experienced by individual people, and when care gets complicated, there’s real value in having someone who can hold the whole picture: not just the appointments and services and decisions, but the person trying to live through them.

Someone who listens without rushing. Someone who can bring some order to a confusing pile of information and conversations. Someone who keeps coming back to the question that’s easy to lose in the complexity: what matters to this person? Somone who can advocate.

That’s one of the real contributions an end of life doula can make.

At Preparing the Way, our end of life doula training builds the communication, planning and practical skills needed to provide person-centred support within clear professional boundaries. Whether you’re exploring end of life doula practice or want to strengthen how you support people in your existing work, our training starts with learning how to listen, communicate and keep the person at the centre of their own experience.

Dementia: love, loss and the many layers of caring

I have known dementia in more than one way. I lived with my mum, Judy, for seven years as she journeyed with Alzheimer’s disease and vascular dementia and later, I loved and supported Marianne (not her real name), who lived with frontotemporal dementia. Both are now deceased. Their dementias were different, their experiences were different and the ways those illnesses changed our relationships were different, but both taught me an enormous amount about love, loss, caring, grief, identity and what it means to remain present with another human being when so much is changing around you.

Perhaps that is why the theme of Dementia Action Week this year landed so strongly with me. From 21 to 27 September 2026, Dementia Australia is asking us to recognise that “It’s time to talk about dementia.” Not whisper about it, not avoid it because we are frightened of saying the wrong thing and not dismiss it as an inevitable part of ageing, because dementia is not a normal part of ageing. Dementia Australia is also naming the cost of silence: delayed diagnosis and treatment, carers who feel isolated, stigma and people not knowing that help is available.

And we really do need to talk about it. In 2026, an estimated 459,000 Australians are living with dementia and, according to Dementia Australia’s analysis, around 1.7 million people are involved in their care. The statistic that may still surprise many people is that dementia, including Alzheimer’s disease, is now Australia’s leading cause of death. The Australian Bureau of Statistics recorded 17,550 deaths from dementia, including Alzheimer’s disease, in 2024, representing 9.4 per cent of all registered deaths. These are not small numbers, but behind every statistic is a person and around that person are other people whose lives are changing too.

Mum, memory and what remained

Mum’s dementia taught me very early that memory is not a simple filing cabinet where everything gradually disappears in an orderly fashion. Things could be inaccessible one moment and astonishingly present the next. Names, dates and everyday details might disappear while something embedded deeply in emotion could suddenly rise intact from decades before.

I remember sitting with Mum watching an ANZAC Day march on television and seeing tears running down her face. I asked what she was thinking about and she said, “Just remembering…just remembering.” My instincts told me that it was about her Noel, the young man she had loved who went to war and never came home after his plane went down and there was recognition. Somewhere inside all the neurological damage of dementia, that love and that history was still there. From then on, I put photographs of Noel and her where Mum could see them.

Experiences like that changed how I thought about dementia. They reminded me not to measure someone only by what they could recall, explain or perform in that moment. A person living with dementia remains a whole human being with history, emotion, relationship, preference, dignity and an inner world that we may not always be able to access or understand.

The ten-minute snapshot and the person who knows the whole story

One of the other things Mum taught me was how differently dementia can look depending on where you are standing. Like many people living with dementia, Mum gradually lost much of her awareness of the changes that were happening to her. She did not necessarily recognise that her memory was failing, that she was asking the same questions repeatedly or that her behaviour and capacity were changing. From her perspective, quite often there was nothing particularly wrong and therefore no obvious reason she should need the support I was offering and suggesting. That could make accepting help incredibly difficult and as the person living with her and caring for her, I was constantly trying to find ways of supporting her without making her feel that her independence was being taken away.

There were other things happening at the same time. Mum had osteoarthritis and regularly would not take her pain medication as prescribed. Therefore, at times, she was living with considerable pain and could be very cranky. We now know that pain can be harder for a person with dementia to communicate and that unrecognised or undertreated pain can show itself through distress, withdrawal, frustration, anger or other changes in behaviour.

Dementia rarely arrives neatly on its own. There can be pain, other illnesses, medications, mobility issues and all the ordinary complexities of ageing sitting alongside it and for the carer it can become an enormous exercise in noticing, interpreting and trying to work out what is actually going on.

Personally, I think this is part of why carers can easily become so isolated and micro-focussed, because they are consumed by those complexities.

Mum also became increasingly reluctant to see people. One wonderful exception was her GP, whom she saw religiously every six weeks. The GP visits became something of an event. Mum would put on her lipstick and her pearls, something she rarely did for anyone else by then and off we would go. She could be quite flirty with him and, for those ten minutes in his consulting room, she could pull herself together remarkably well. She presented beautifully.

And he would often tell me how wonderfully she was doing. I cannot tell you how frustrating that was. He saw Mum for perhaps ten minutes every six weeks. I lived with her and cared for her every day. I knew every nuance of her behaviour, every hair on her head, every change in her routine and every subtle sign that something had shifted. The constant repetitive questions, resistance to support, medication issues, what she was no longer managing and the things she could still manage beautifully. I knew when something that looked perfectly fine to somebody else was actually very different from Mum’s normal.

Eventually I developed my own system. I would make a separate appointment with her GP before Mum’s appointment and go in alone. I would tell him what was really happening, what had changed since the last visit and where I thought we needed support. Then Mum would have her own appointment, lipstick and pearls in place and if he suggested that something might be a good idea, she was far more likely to agree to it. It was advocacy by stealth, perhaps and sometimes it worked.

Looking back, I think there is something important in that experience for health professionals as well. The person living with dementia must remain at the centre of their own care and be included in decisions for as long and as fully as possible, but the observations of the person who lives with them and cares for them matter enormously too. A short clinical appointment is a snapshot. A carer may be holding months or years of detailed knowledge about changes in behaviour, cognition, medication, eating, sleeping, mobility, mood and function that simply cannot be seen in ten minutes.

Carers become extraordinarily skilled observers, although most would never describe themselves that way. We see the tiny, subtle signs. We notice the half-step difference. We know that a particular look means something is wrong, that a certain tone might mean pain or that a seemingly insignificant change in routine could be telling us something important. There were times when Mum could appear so capable to someone who saw her briefly that I felt as though the reality I was living was almost invisible. When someone said she was doing wonderfully, part of me wanted to say, come home with us and live with us for twenty-four hours.

Both things could be true. Mum could still be wonderful, funny, charming, flirtatious and beautifully dressed in her pearls and lipstick and she could also be living with a progressive dementia that was profoundly changing both her life and mine. That is one of the complexities we need to become much better at holding.

Then there were her times of deep disorientation. When she would lay down for an afternoon snooze then get up mid-afternoon, put on her pyjamas and go and have breakfast because it was a new day. Learning to let go and live with her clock was scary at first then became the norm. Carers are constantly adjusting to a new normal.

Grief can begin long before death

We talk a great deal about grief when somebody dies, but dementia taught me how much loss can occur while a person is still alive. There can be grief for changes in memory and communication, grief for the relationship as it once was, grief for shared plans that may never happen, grief for independence, intimacy, spontaneity, confidence and roles within a family. The losses often do not arrive in one dramatic moment. They accumulate quietly, sometimes over years, until they have become such a normal part of life that the person caring may not even recognise what they are experiencing as grief.

Dementia Australia describes anticipatory grief and ambiguous loss as experiences that can be part of dementia. I understand why people sometimes say they feel they are ‘losing someone while they are still here’, but I am cautious with that language too. The losses are real and carers need permission to speak about them without guilt, but the person themselves is still here. They have not become their diagnosis and recognising our grief should never require us to erase their continuing personhood.

For me, that is one of the great complexities of dementia. You can grieve what has changed while loving or at least caring for, what remains. You can feel exhausted and deeply grateful in the same day. You can miss the relationship you once had while finding completely new ways of relating. Frustration, tenderness, anger, laughter, resentment, fear, intimacy and moments of extraordinary beauty can all live in the same story.

The losses carried by carers

I have written recently about the hidden costs of long-term caregiving because I think we still romanticise caring in ways that can make it difficult for carers to speak honestly. Caring can contain extraordinary intimacy, meaning, humour, tenderness and love. It can also cost sleep, spontaneity, friendships, social life, holidays, career opportunities, income and superannuation. It can change where you live, whether you travel, what happens in your other relationships and what you imagine your future might look like. Choice itself can begin to feel limited.

The Australian Institute of Health and Welfare reports that among primary carers of people with dementia, 42 per cent provide an average of 60 hours or more care each week, 45 per cent report at least one physical or emotional impact from the caring role, 28 per cent experience negative financial impacts and 24 per cent say they need more respite care. Numbers like these matter because they make visible what can otherwise remain hidden inside private homes and families.

I know some of that landscape because I lived it. Whilst I chose to care for Mum, I could not have known at the beginning what seven years of caring would ask of me. I was still her daughter, with all the history, love, expectations, frustrations and family dynamics that being a daughter holds, while gradually becoming her advocate organiser, interpreter and protector. Eventually I was completely burnt out and Mum moved into residential aged care for the last eleven months of her life. That was another layer of grief. I took to calling Mum Judy, her given name, as it helped me separate ‘Mum’ from another human being I was caring for.

Then there is the loss that comes when the caring role ends. When someone dies, the carer does not only lose the person they love or cared for. The appointments stop. The medications stop. The vigilance stops. The professionals who have been part of life may suddenly disappear. A role that structured every day can vanish almost overnight. People may kindly say, ‘Now you can have your life back,’ without understanding that after years of organising life around somebody else, there may not be an old life waiting unchanged to return to. It was certainly my experience; I had to start again at 55 with no clue as to who I was, what I wanted or even what I felt I could do.

Relief can also be part of this, and I think we need to give people permission to say that too. Relief that someone is no longer suffering, relief that the constant responsibility has ended, relief that you can sleep and grief because the person is gone can exist together. Relief does not diminish love or care. We do not need to simplify the emotional life of carers to honour their devotion.

Marianne, frontotemporal dementia and the dementias we do not recognise quickly enough

My experience with Marianne was different again because she lived with frontotemporal dementia (FTD). Frontotemporal dementia can affect personality, behaviour, language, emotion and judgement and memory is not always the earliest or most obvious change. It is also more commonly diagnosed in younger people than many other forms of dementia. Our cultural picture of dementia is still so strongly tied to an older person forgetting names and dates that we can miss the dementias that arrive looking like something else entirely.

Dementia Australia estimates that around 29,000 Australians aged 18 to 65 are living with young onset dementia in 2026, a number projected to increase to around 41,000 by 2054. These are people who may still be working, raising children, paying mortgages, running businesses, caring for their own parents and living in relationships that suddenly must absorb profound change. When behaviour or personality changes before memory, families can spend a long time knowing that something is wrong without knowing what it is.

FTD helped me understand even more deeply that there is no single dementia story. Alzheimer’s disease, vascular dementia, frontotemporal dementia and the many other causes of dementia affect people differently. Even two people with the same diagnosis will not have the same experience. Good support must begin with the person in front of us, their story, their relationships, what matters to them and what is changing for the people around them.

When Marianne died, I needed a doula too

When Marianne died in Launceston, another part of this story became very real for me. I have spent years teaching and working in end of life care. I know the systems, I know what can happen after death, I know how to create ritual and ceremony, I know how to support other people through dying and grief. None of that meant that I did not need support myself.

I had doulas around me when Marianne died and I needed them. I needed people who understood the territory and who could hold some of the practical and emotional weight so that I did not have to be the person who knew everything or organised everything. I could simply be someone who loved a person who had died.

That experience has stayed with me because it is so relevant to dementia care. We quite rightly focus on the person with the diagnosis, but good dementia care must widen its gaze to include the circle around them. Supporting the carer is part of supporting the person. Preparing families for what may come, helping them navigate services, supporting planning and conversations, recognising grief before death and continuing support into bereavement should not be afterthoughts.

The place for doulas in dementia care

This is one of the reasons I have such respect for the work being developed by Dementia Doulas International and its founder, Wendy Hall. The Dementia Doula role was developed to offer nonclinical support, information, education, liaison and advocacy from post diagnosis through advancing dementia and into bereavement. Wendy and most of her team have also trained with us at Preparing the Way, so there is a connection between our communities that I value enormously.

Our work is not the same, yet there is a beautiful complementary nature to it. Dementia care, like end of life care, is not only medical. There are clinical needs, absolutely and doulas do not replace doctors, nurses, allied health professionals, counsellors, dementia specialists or aged care services. What a doula can add is time, continuity, preparation, navigation, education, presence and support in the parts of life that do not fit neatly into a clinical appointment.

Sometimes the question is how to talk with Mum about what is changing without frightening or humiliating her. Sometimes it is how to get the family on the same page, how to prepare for an appointment, what to put in place while someone still has decision-making capacity or how to respond when the person you love is saying the same thing for the twentieth time. Sometimes it is about grief, anger, guilt or sheer exhaustion. And sometimes, much later, the question is simply: who is going to hold me while I do this?

It really is time to talk

That is what I want to add to Dementia Action Week this year. Yes, it is time to talk about dementia. We need to talk about diagnosis, research, treatment, brain health, services and support. We need to understand that dementia is not a normal part of ageing and that it can affect younger people too. We need health and aged care systems that recognise the scale of what is already here and what is coming.

But we also need to talk about the life around the diagnosis. We need to talk about the daughter who has answered the same question fourteen times that morning and feels terrible because the fifteenth time she snapped. We need to talk about the husband who misses the conversations he once had with his wife while still loving the woman sitting beside him. We need to talk about carers who know every nuance of a person’s day but feel unheard in a ten-minute appointment. We need to talk about pain that looks like anger, support that is resisted, careers and income that change and the strange mixture of grief and relief that can arrive when a long dementia journey finally ends.

Most importantly, we need to keep talking with people living with dementia, not simply about them. Mum taught me that. Beneath the things dementia changed, there were still memories, feelings, relationships and parts of her story that could appear when I least expected them. There were pearls and lipstick. There was flirting with the GP. There was Noel. There were tears on ANZAC Day and the simple words, “Just remembering.”

And she was.

If talking about dementia helps one person recognise a change earlier, one family ask for support sooner, one health professional listen more carefully to the carer who knows the whole story or one carer understand that their grief, exhaustion and love can all coexist, then it is a conversation worth having.

Support

For information, counselling and support for people living with dementia, families and carers, the National Dementia Helpline is available 24 hours a day, seven days a week on 1800 100 500.

Portrait of Helen Callanan.

Helen Callanan

Founder & Lead Educator

Helen is a practising end of life doula and the Founder, Managing Director, and Lead Educator of Preparing the Way. With nearly 40 years of experience in traditional Chinese medicine and Reiki and working with the aging, very ill, and dying, Helen brings profound insight into health and the ‘circle of life’.

Loss, grief, and the hidden costs of long-term caregiving

We talk a great deal about grief when somebody dies, and increasingly we are becoming better at recognising the grief that can follow when a long caring role comes to an end. What I don’t think we talk about nearly enough, and therefore is underestimated, is how much loss can occur while a person is still caring, sometimes over many years, and how gradually those losses can accumulate until they have become such a normal part of life that the carer may not even recognise what they are experiencing as grief.

For someone providing full time, long term or consistent care to a partner, parent, child, sibling, friend or another person in their life, grief does not necessarily wait until the caring role is over. It can begin years earlier and can sit alongside love, commitment, responsibility, tenderness, frustration, resentment, exhaustion and meaning. All those things can be true at the same time, and recognising the losses within caring does not diminish the love or the value of what a carer gives.

I know something about this personally. I cared for my mum for seven years as she lived with dementia, and I lived with and cared for Dad through the last two months of his life until he died in my arms late one night. And of course, as an end of life doula, I have been alongside many as they are supporting their person.

They are all very different experiences and, importantly, they were relationships, not simply caring roles. With Mum and Dad, I was still their daughter, with all the history, love, expectations, frustrations, family dynamics and memories that being a daughter contains, while gradually taking on responsibilities that changed those relationships enormously. With Mum, I was also the power of attorney, medical decision maker, and then after her death, the executor of her Will.

There was love in caring for my parents and there was privilege in being able to be there, and both times I chose to be there. There were experiences I would not give back for anything, and there were also costs. I think we need to become much better at holding both of those truths without feeling that acknowledging the difficult parts somehow diminishes the caring or love and all else that it holds.

Loss can begin long before somebody dies

When I have worked with carers, including through the regional Carer Gateway caregiver education programs we delivered, I have often spoken about loss as something much broader than bereavement. A carer may be grieving the person their partner or parent used to be, the relationship they once shared, or the future they had expected to have together. This can be particularly apparent where dementia, neurological illness, disability or serious illness changes communication, personality, intimacy, independence or the balance of a relationship.

A husband may gradually become his wife’s primary carer. A daughter may find herself making decisions for the parent who once made decisions for her. A spouse or partner may still be deeply loved while companionship, sexuality, shared decision-making and everyday life change beyond recognition. These changes do not necessarily happen in one dramatic moment; often they unfold slowly, sometimes over years, which can make the grief much harder to identify and acknowledge.

Alongside those relational changes, there can be another collection of losses taking place almost unnoticed. Freedom and spontaneity can disappear, sleep may be interrupted for months or years, friendships change, travel becomes difficult or impossible, hobbies fall away and privacy can become scarce. Even something as simple as leaving the house for a coffee, attending an appointment or accepting an invitation may require planning, another person to step in, and confidence that the person being cared for will be safe.

Choice itself can begin to feel limited, and this is an area I think we need to speak about more honestly because we often describe caring as something people choose to do.

Sometimes it absolutely is a choice made willingly and wholeheartedly because the person wants to care for someone they love. At other times there may be very few genuine alternatives because services are unavailable, unaffordable or unsuitable, other family members cannot or will not help, or the person requiring care simply has nowhere else to go.

Data from the Australian Bureau of Statistics 2022 Survey of Disability, Ageing and Carers reflects this complexity, with family responsibility and emotional obligation among the reasons primary carers give for taking on care, while some carers report that they felt they had no other choice.

There is a very different emotional experience between choosing to care and feeling there is nobody else who can do it, even when enormous love and commitment exist in both situations.

The financial costs can follow a carer for decades

One of the least acknowledged losses associated with long-term caring is financial. For many carers, taking on substantial caring responsibilities means reducing working hours, turning down promotion, using accumulated leave, changing employment, stepping away from professional development or leaving a career altogether. What is lost is not only the wage coming in today, but the career opportunities, salary growth, confidence, professional identity and future earning capacity that may have developed over many years.

In Australia, Carer Payment is an income support payment for people who are unable to support themselves through substantial paid employment because of the demands of their caring role, while Carer Allowance recognises the ongoing daily care provided to a person with disability, a medical condition or frailty. Depending on circumstances, a person may receive both. At August 2026, the maximum Carer Payment for a single person is $1,200.90 per fortnight and Carer Allowance is $162.60 per fortnight.

These payments matter enormously, particularly for people who otherwise have very limited income, but they do not replace a wage, career progression or employer superannuation. The Australian Government does not make superannuation contributions on Carer Payment because it is an income support payment rather than a workplace entitlement.

Carers Australia’s Carer Wellbeing Survey 2025 Report makes the long-term financial effect difficult to ignore. Among carers surveyed, 72.5 per cent said becoming a carer had reduced the amount of income they earned, 71 per cent said they had been unable to accept employment opportunities such as promotions because of caring, and 70.5 per cent believed they had accumulated less superannuation than they otherwise would have. Almost two thirds, 64.3 per cent, said their household financial situation had worsened since they became a carer.

Earlier economic modelling commissioned by Carers Australia estimated that an average primary carer may lose around $392,500 in lifetime earnings and about $175,000 in superannuation by the age of 67, although the amount varies greatly according to how long a person cares, their age and what employment they would otherwise have undertaken. Behind figures like these are people who may spend years performing physically and emotionally demanding work, often around the clock, and who can emerge from that role older, financially poorer and with substantially less retirement security than they might otherwise have had. For many carers, the financial cost of caring does not end when the caring does.

When the carer’s health keeps getting postponed

Another pattern I have experienced, seen and heard repeatedly is the carer who keeps putting their own health further down the list. The doctor’s appointment is postponed because the person they care for is unwell, the dental appointment gets cancelled because nobody else can stay with Mum, the mammogram or blood test gets pushed back, exercise falls away, meals become whatever is easiest and sleep is disrupted so consistently that exhaustion begins to feel normal. Sometimes there is so much focus on the health of the person receiving care that nobody is paying much attention to the health of the person keeping the whole arrangement going.

Australian data tells us that many carers are themselves living with health challenges and disability. In the ABS 2022 Survey of Disability, Ageing and Carers, nearly 44 per cent of primary carers were themselves people with disability.

Research into caregiving at end of life has similarly identified exhaustion, physical strain, lack of rest and respite, reduced opportunities for self-care, loneliness, relationship stress and financial pressure as factors that can affect carers’ physical and mental health.

This is one of the reasons I think telling an exhausted carer simply to look after themselves can land badly if we do not also ask what would make that possible. Self-care matters enormously, but we cannot make the consequences of caring solely the responsibility of the already exhausted person providing the care. Families, friends, workplaces, health services, governments and communities all have a role in making it possible for the carer to remain a person with needs of their own.

There is also sobering research about mortality among some long-term carers. A longitudinal study of spouses caring for people living with Alzheimer’s disease or related dementia found that 18 per cent, almost one in five, died before the person they were caring for. While the study did not find that caregiving itself increased mortality risk, the finding is still a powerful reminder that the health and mortality of the carer cannot be treated as secondary to the health of the person receiving care. It is also why I would rather use this well supported finding than repeat the frequently quoted claim that 30 per cent of long-term caregivers die before the person they care for, for which I have not been able to find a reliable primary research source.

Allan Kellehear and the wider costs of caregiving, dying and loss

Professor Allan Kellehear’s work has influenced my thinking about this enormously because he asks us to look beyond dying as simply a medical event affecting one individual. In his public health approach to palliative care, Kellehear draws attention to what he and UK Palliative Care physician Julian Abel describe as the social morbidities associated with dying, caregiving and loss. These can include lost work or school days, loneliness, social isolation, stigma and social rejection, and can sit alongside psychological experiences such as traumatic memories, depression, anxiety, despair and suicide. Kellehear has also spoken about premature mortality associated with these experiences, including sudden death unrelated to the original diagnosis and suicide.

For me, this framing matters because it reminds us that when one person becomes seriously ill, disabled, frail or is approaching the end of life, the effects often ripple far beyond that individual. There may be a partner, adult child, sibling, friend or whole family whose physical health, mental health, employment, relationships, finances, identity and sense of belonging are being altered at the same time. If our systems only look at the person who has the diagnosis, we are missing a significant part of the picture.

When a carer’s world becomes smaller

One of the quieter losses associated with caring is the gradual shrinking of a person’s world. Friends may stop asking someone out because the answer has so often been no, while other people may feel uncomfortable around illness, disability, dementia or dying and gradually disappear. Couples who once socialised together may no longer be able to, holidays become too difficult, spontaneous outings disappear and even accepting a lunch invitation can depend upon whether somebody else is available to sit with Dad for an hour.

Over time, the person providing the care can become socially invisible. People understandably ask how Mum is going or how a husband or partner is doing without thinking to ask the person standing beside them how they are managing in all of this. Human beings need connection, belonging and recognition, and we need to be seen as more than the function we are performing for somebody else. When caring becomes the dominant organising principle of someone’s life, it can become increasingly difficult to maintain the relationships and activities that once supported their own identity and wellbeing.

Relationships change, and not every relationship is simple

I also think we need more honesty around the assumption that every carer is caring for someone they adore or with whom they have always had a warm and uncomplicated relationship. We use phrases such as caring for your “loved one” so automatically that we can inadvertently silence carers whose reality is much more complex.

In my own experience there were times I didn’t even like my mum due to her behaviours. It’s tough to say and reveal and yet truthful. The person being cared for may indeed be deeply loved or cared about, or they may also be someone with whom the carer has a conflicted, difficult or painful history. Adult children sometimes care for ageing parents because they believe it is their responsibility while carrying unresolved childhood wounds, anger or grief, and partners may have had complicated relationships long before illness entered the picture. Caring does not erase the history of a relationship, and, in some circumstances, it can bring old dynamics to the surface with even greater intensity.

Family relationships can also change around the caring role. There may be conflict between siblings about who is doing enough, who should be making decisions, how money is being managed, whether Mum should remain at home, or why one person seems to have become responsible for almost everything.

Resentment can sit beside love, exhaustion beside commitment, and anger can be followed very quickly by guilt for having felt angry at all. We need to give carers permission to acknowledge that emotional complexity rather than expecting gratitude, patience and unconditional devotion every minute of every day. A person can love somebody enormously and still feel overwhelmed by caring for them, and compassion, frustration, tenderness, anger, fear, resentment and gratitude can all exist in the same relationship without one cancelling out the others.

The loss of identity, meaning and the life we thought we would have

There is another dimension of long-term caregiving that is much harder to measure on a survey, and that is what happens to a person’s sense of self when so much of life becomes organised around another human being. A carer may begin wondering who they are outside the caring role, where their own dreams have gone, what happened to the retirement they imagined, the career they expected to have or the relationship they once shared. Someone may have been known for years primarily as Mum’s carer, John’s wife or the one who looks after Dad, while the parts of themselves that existed before caring slowly receive less space.

These are grief questions too. They are questions about identity, meaning, purpose, freedom, possibility and sometimes faith or spirituality. Because there may be no funeral, no sympathy cards and no recognised event marking these losses, carers may not feel they have permission to grieve them, yet the losses are real and deserve to be acknowledged.

Seeing the whole person who provides the care

When we delivered our Carer Gateway caregiver education across regional communities, one of the things I wanted carers to understand was that grief and loss are not restricted to what happens after somebody dies. Loss can be occurring throughout the caring experience, and when we have language for those losses, we are more able to recognise them, speak about them and potentially respond before somebody reaches complete exhaustion.

Rather than waiting until a carer is depleted, we can ask what would make the role more sustainable and what they themselves have had to give up. We can offer practical help rather than simply recommending respite, continue inviting somebody even when they have said no several times because one day they may be able to say yes, cook a meal, mow a lawn, take Mum to an appointment, spend an hour sitting with Dad, accompany somebody through a confusing service system or listen to what the carer needs to say without immediately trying to fix something that may not be fixable.

Employers can recognise that caring responsibilities do not make someone less committed or valuable, governments can continue addressing the long term financial and superannuation disadvantage experienced by unpaid carers, and health professionals can remember to ask about the health of the person providing the care as well as the person receiving it. Families and communities can become much better at recognising that supporting the carer is part of supporting the person who needs care, and perhaps one of the most useful questions we can learn to ask is, ‘What is caring costing you, and what might help?’

For me, asking that question is not about portraying caring only as a burden, because that was not my experience and I do not believe it reflects the experience of many carers. Caring can contain extraordinary intimacy, meaning, humour, tenderness and love. Caring for Mum and Dad gave me experiences and understandings that profoundly shaped who I am and the work I do today, and there are parts of those years for which I will always be deeply grateful.

What I want us to become better at is holding the whole story. We should not have to romanticise caring to honour it, nor should acknowledging its costs diminish the love, loyalty or meaning that may be woven through it. If we wait until the caring role ends to ask somebody what they have lost, we may have missed years during which we could have seen them more clearly, supported them more fully and helped them carry some of what caring was asking of them.

Portrait of Helen Callanan.

Helen Callanan

Founder & Lead Educator

Helen is a practising end of life doula and the Founder, Managing Director, and Lead Educator of Preparing the Way. With nearly 40 years of experience in traditional Chinese medicine and Reiki and working with the aging, very ill, and dying, Helen brings profound insight into health and the ‘circle of life’.

Family, friends, and neighbours: hidden caregivers at end of life

When someone develops complex health or care needs, the people around them often become part of the care system too, whether they sign up for it or not.

They rarely think of themselves as carers. They’re a partner, an adult child, a sibling, a friend or a neighbour, doing what needs to be done. But the role has a way of growing. Appointments to attend, medications to track, phone calls to make, services to organise, forms to fill out, professionals to talk to, decisions to help make. Before long, they’re doing far more than anyone asked them to.

At end of life, this work becomes especially complex. Families may be moving between hospitals, community services, aged care and palliative care, all while managing changing needs and making decisions that carry real emotional weight.

Most of this work is unpaid. Most of it goes unnoticed. And there’s a lot more of it than people realise.

According to the Australian Institute of Health and Welfare’s (AIHW) Australia’s health 2026 report, around 3 million Australians provided informal care in 2022, including 1.2 million primary carers. As Australians live longer with chronic conditions, disability and age-related care needs, and as more care shifts into the home, families and friends are picking up a growing share of it.

Caring is more than providing care

When we picture caring for someone, we tend to think of the visible tasks: preparing meals, helping with personal care, driving to an appointment, sitting with someone for company. But there’s another layer of work underneath that, one that’s much harder to see.

Someone must know when the next appointment is. Someone must remember what the specialist said last time, notice that it doesn’t quite match what another clinician said and chase up the referral that never seemed to go anywhere.

Often that someone is learning an entirely new vocabulary almost overnight: diagnoses, treatment options, medications, advance care planning, aged care assessments, palliative care services, legal documents, what support might even be available at home.

Then there’s the communication. One person in the family usually ends up as the hub, fielding questions from relatives while also liaising with nurses, doctors, allied health professionals and service providers.

No single task on that list looks especially large. Add them together, though, and it’s a genuine workload, one that competes with a job, a household and a life of one’s own.

When the system depends on families to connect the dots

Australia’s health and care systems are complicated, particularly for people whose needs span more than one service. The AIHW notes that people often move between hospitals, primary and community care, disability supports and aged care, which makes coordination between these systems essential, and it acknowledges that coordination often falls down exactly where these systems meet.

When it works, people experience something close to continuity of care. When it doesn’t, families become the continuity instead: carrying information from one service to the next, keeping their own records, retelling a person’s history for the third or fourth time, noticing what’s been missed, making yet another phone call.

Carers are already telling us coordination is a problem. In 2024, 48% of carers supporting people with dementia named poor care coordination as a major barrier to accessing support, and in 2022, only 45% of primary carers were satisfied with the services available to them.

That points to something more complicated than carers simply needing better self-care habits. Often the strain comes from how much they’re being asked, implicitly or otherwise, to carry on the system’s behalf.

The emotional work is work too

Underneath the practical and administrative load sits another kind of work altogether.

Someone might be trying to support a person whose health is changing while sitting with their own fear, grief and exhaustion. They might be helping someone make decisions while trying hard not to steer those decisions toward their own preferences. They might be navigating disagreement within the family about what should happen next.

They may also be having conversations they’ve never had before and hoping they’re getting them right: what the person wants if their health changes, what matters most to them now, who should speak for them if they can’t speak for themselves, where they’d rather receive care, what’s actually worrying them.

These aren’t administrative questions dressed up as emotional ones. They touch relationships, values, identity, autonomy and grief directly. And while professionals move in and out of a person’s care, family and friends are usually there for the whole of it.

The impact on carers is measurable

None of this is only anecdotal. The numbers back it up.

The Australia’s health 2026 report draws on the 2025 Carer Wellbeing Survey, and the gap between unpaid carers and the general adult population is stark. Sixty-one per cent of unpaid carers did not report a healthy level of wellbeing, compared with 43% of Australian adults. Carers were three times as likely to report feeling lonely often or always, 36% against 12%. High psychological distress was reported by 34% of carers, compared with 16% of adults generally.

These figures should shift how we talk about carer support. It can’t only be about helping people cope better with a load that shouldn’t be this heavy in the first place. We need to ask what’s creating that load: what knowledge people are expected to pick up on the fly, what responsibilities they’re carrying without ever agreeing to them, and where earlier preparation and better support could change things.

Information can change the experience

We can’t remove all the uncertainty that comes with serious illness and end of life. We can’t make every hard decision easy. But being informed genuinely helps.

Understanding how care systems work, knowing what questions to ask, and having some familiarity with end of life before it arrives can help people take part in conversations and decisions with more confidence, and prepare before they’re in the middle of a crisis rather than during it.

Most people meet the language and systems of end of life for the first time at the exact moment they have the least capacity to learn them. They’re exhausted, worried and trying to absorb far too much, far too fast.

Building that literacy earlier gives people something to stand on when it’s needed most.

Where end of life doulas can help

End of life doulas don’t replace health professionals, palliative care teams or other services, and they’re not there to take decision-making away from a person or their family. The role is complementary.

An end of life doula offers practical, emotional and informational support: helping people understand their options, work out their priorities, prepare for hard conversations, and find their footing in what can feel like an entirely unfamiliar landscape.

They also pay attention to the people doing the caring. Sometimes that looks like helping a family work out what needs to be done. Sometimes it’s supporting communication between family members. And sometimes it’s simply noticing that the person who’s been holding everything together for everyone else hasn’t had space to ask their own questions.

This is one reason doula skills reach well beyond professional practice. The same skills support people working in health, aged care and community settings, as well as anyone who wants to be better prepared to support someone in their own life.

Caring shouldn’t require becoming an expert overnight

Australia’s health system increasingly recognises the value of coordinated person-centred care. The AIHW notes that complex care needs integrated services, multidisciplinary teams and sustained support, not only for the person receiving care, but for the families and carers around them.

Yet millions of Australians are already doing an enormous amount of the work that sits in the gaps between services: remembering, organising, communicating, advocating, researching, deciding, caring. That labour deserves recognition. Carers deserve meaningful support. But perhaps we also need to look further upstream than that.

End of life knowledge shouldn’t be something people encounter for the first time when circumstances force them to learn it quickly. The more we can build understanding, confidence and practical skill before a crisis hits, the less foreign the territory feels when someone close to us needs care.

We may never make caring easy. But we can make sure people are better prepared for the work it so often asks of them.